Privacy Policy

Here's a tailored Privacy Policy for your therapy counseling website in North Carolina:

Privacy Policy

At A New Thing Therapy PLLC], we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations and North Carolina state law.

1. Information We Collect

We collect personal information from clients in order to provide therapy services. This may include:

  • Personal Identification Information: Name, address, email, phone number, date of birth, and emergency contact details.

  • Health Information: Medical history, mental health history, diagnosis, treatment details, and other relevant information provided during therapy sessions.

  • Payment Information: Credit card information, insurance details, and billing addresses.

We may also collect non-personally identifiable information about your interaction with our website, such as browser type, IP address, and pages visited, to improve the website experience.

2. How We Use Your Information

The personal and health information we collect is used to:

  • Provide professional counseling and therapy services.

  • Maintain and update medical records in accordance with state and federal regulations.

  • Communicate with you about appointments, billing, and therapy-related information.

  • Process payments for services rendered.

  • Improve the functionality of our website and services.

We will not use your information for marketing or other non-therapy-related purposes without your explicit consent.

3. Confidentiality and Disclosure

Your privacy is a priority, and we adhere to strict confidentiality standards. All personal and health information shared during therapy sessions is protected under HIPAA, with the following exceptions where disclosure may be required by law:

  • If there is a threat of harm to yourself or others.

  • Suspected abuse or neglect of a child, elderly, or disabled individual.

  • Court orders, subpoenas, or other legal proceedings that require disclosure.

In these cases, we will limit the disclosure to what is legally required and, if possible, notify you of the disclosure beforehand.

4. Data Security

We implement appropriate administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, loss, or misuse. All electronic records are stored securely, and access is restricted to authorized personnel only. Paper records are kept in locked filing systems.

While we take reasonable measures to protect your information, no system is 100% secure. We encourage you to take steps to protect your own privacy, such as using secure devices and connections when accessing our website or engaging in online therapy sessions.

5. Online Therapy and Telehealth

For clients using online therapy services, we use HIPAA-compliant platforms to ensure the confidentiality and security of your sessions. However, it is your responsibility to ensure you are in a private, secure environment during these sessions to protect your own confidentiality.

6. Third-Party Services

We may use third-party service providers (e.g., payment processors, scheduling systems) that assist us in delivering our services. These providers are required to comply with HIPAA regulations and are prohibited from using your personal information for any purpose other than providing services to our practice.

Our website may contain links to third-party sites, but we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

7. Your Rights

You have the following rights regarding your personal and health information:

  • Access: You have the right to request and obtain copies of your records.

  • Amendments: You may request corrections to your health information if you believe it is inaccurate or incomplete.

  • Restrictions: You can request restrictions on how we use or share your information for certain purposes.

  • Confidential Communications: You can request that we communicate with you using a specific method or at a specific location for privacy reasons.

  • Complaints: If you believe your privacy rights have been violated, you may file a complaint with our practice or the U.S. Department of Health and Human Services.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the effective date at the top will be updated accordingly. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

A New Thing Therapy PLLC
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Phone: (336)405-8680
Email: jmoore@anewthingtherapy.com